Contact

Our contact details are as follows:

Lodder Bonsai bv

Gerrit Lodder
Hugo de Vriesweg 1
3481 JA Harmelen
+31 (0)348 404 777

Bonsai Empire

Oscar Jonker
Bonsai Empire
(please contact us by email, see bottom of this page)

 

Opening hours: The Bonsai Shop is open on Saturdays from 9:00 AM to 5:00 PM. During the week, we recommend making an appointment if you'd like to visit.

Also visit our Facebook page!

 

Frequently Asked Questions

  1. I have a question about Bonsai care, can I contact you?
    For Bonsai questions we kindly refer you to our Bonsai information page . You'll also find much more information and a forum on our informative bonsai website: Bonsai Empire

  2. Do you also sell ...?
    Can't find a product in our online store? Please contact us, and we'll try to find it for you!

  3. I just paid, when can I expect my package?
    All our products are in stock and available for immediate delivery. As soon as we receive your payment, you will automatically receive an email notification. Your order will then be shipped within two business days via PostNL (often even sooner). We ship on Mondays, Wednesdays, and Fridays. You will also receive a Track & Trace code so you know exactly when your package will be delivered.

  4. I placed an order but want to cancel it, is that possible?
    Of course, that's possible. If you haven't paid yet, you don't need to do anything; we won't process orders until we receive your payment. If you have paid, please contact us.

  5. What are the shipping costs?
    For letterbox mail, you pay €4.95 and for parcels up to 23 kg (NL), you pay €6.95. We ship within two business days, usually on Mondays, Wednesdays, and Fridays. We ship across Europe.

  6. Can I order something else without extra shipping costs?
    If you haven't received a shipping confirmation yet, that's fine! Order the missing items and select the "Pickup" shipping option (so you won't be charged any additional shipping costs). In the "Customer note" (found on the shopping cart page), please include your other order number and the "Merge" comment.

 

Contact

Is your question not among the 6 most frequently asked questions above?

Please contact us via service@bonsaishop.nl
Don't forget to send photos if your question is about a Bonsai, so we can take a look.

If you have any questions about placing an order, please contact info@bonsaishop.nl to email.